Our Experts

expertise you can trust

director, trainer & advisor on international trade

Richard – International Trade & Logistics Expert

With over 26 years of hands-on experience in logistics and international trade, Richard Bartlett is a leading authority in global commerce and trade compliance. He began his career by building a successful freight forwarding business before founding Export Unlocked in 1997. Originally launched as a freight operation, the company evolved into a specialist international trade consultancy in 2016, delivering training, strategy, and diagnostics support to businesses worldwide.

Richard is renowned for his deep expertise in customs compliance, import/export procedures, and international supply chains. He has delivered accredited training across the UK and internationally, working with organisations such as Essex Chamber of Commerce, Halton Chamber, Lincolnshire Chamber, and various UK government-funded programs.

A sought-after speaker and trainer, Richard has led workshops and delivered keynote sessions for the World Trade Organization (WTO) in Geneva, the Qatar Development Bank, and to businesses across Ireland, Saudi Arabia, and the EU. His global insight gives him a unique understanding of diverse market challenges and cross-border logistics.

Since 2020, Richard has been at the forefront of AI-driven trade technology, working as a UK board advisor for a California-based AI firm focused on real-time visibility and customs automation. Building on this experience, he launched the Export Unlocked AI-Powered Customs & Supply Chain Diagnostics Tool—a cutting-edge platform designed to assess and improve trade compliance, sustainability, and operational exposure across global supply chains.

Richard continues to expand his reach across Europe and the Middle East. In 2025, he will return to Saudi Arabia to train over 50 professionals in international trade as part of his mission to unlock global markets and empower businesses with the tools, knowledge, and technology needed to succeed.

Thomas Mcgrath

Tom McGrath

Director, Customs & Compliance Consultant

Tom spent his entire professional career in the Irish Customs & Excise Service. Prior to his retirement, he was Head of Customs Audit Unit in Large Cases Division.

Since his retirement, Tom took up appointment as a National Customs Trade & Compliance Manager for one of the World’s Leading Freight & Logistics Companies. He has also acted as an independent Consultant to one of the World’s Largest Accountancy Firms during which he has delivered Customs Training to various Government Semi State Organisations & Private Companies in various Countries. In conjunction with Consultation in respect of Customs Auditing, he currently advises Traders with their planning of SOP’s as part of their Compliance obligations in their preparation for Brexit.

During his career he spent 4 years as an Auditor/Investigator with the European Commission in Brussels and has travelled extensively throughout the World, auditing Commercial & Financial records. He was instrumental in the preparation & publication of an EU Customs Audit Manual. Prior to the accession of various Countries to the EU, Tom also delivered onsite Customs Audit Training to assist Customs Administrations in their preparation.

Digital Marketing Director

Dynamic Digital Marketing Director | Founder of Mediva Marketing
With over 4 years of hands-on experience, she founded Mediva Marketing, a results-driven digital marketing agency specialising in digital strategy, brand development, and website design, and partnered with Export Unlocked to create Marketing Unlocked. We help brands grow and stand out—especially in the logistics, transportation, and hospitality sectors—through impactful content, viral campaigns, and tailored digital solutions.

Our delivery focuses on:

  • Social media management and content creation

  • Paid advertising (Meta, TikTok, Google Ads)

  • E-commerce management for platforms like TikTok Shop and Amazon

  • SEO-optimised website design and maintenance

  • Email marketing and full-funnel campaign strategy

Whether launching a new brand or scaling an existing one, our team is committed to creating compelling digital experiences that drive engagement, boost conversions, and build lasting brand presence.

International Trade Researcher and Analysis

Alex is a driven international trade researcher with expertise in data analysis, research management, and project delivery. Experienced in gathering insights to inform strategic decisions, Alex has a proven track record of delivering impactful results across academic and corporate environments.

Humphrey Henry (Retired)

director, Compliance Consultant

Humphrey is a Graduate of the Institute of Export and International Trade (MIEx Grad) and a Member of the FSB.

Humphrey has over 34 years experience in import & export having previously worked for a luxury fashion handbag manufacturer in the South West and prior to this with a major shoe manufacturer in Somerset.

With a comprehensive knowledge and understanding of import and export procedures Humphrey is able to ensure that companies are able to satisfy the complex rules governing the movement of goods around the world, including the following key areas…

  • Evaluating, revising and implementing Customs Compliance processes, procedures and practises to ensure that companies are compliant through audits.
  • Advising companies on Brexit with its possible impact on importing and exporting procedures.
  • In a warehouse environment ensuring that processes and procedures are in place, enabling the warehouse and distribution operation to be able to run in a timely and efficient manner.
  • Support with the planning and organisation with the seasonal business requirements placed upon the warehouse in terms of the day to day operations and budgetary control.
  • Help to complete and submit monthly and annual returns to UK regulatory bodies.
  • Reviewing and negotiating the quality and configuration of the packaging used with the product to meet the set standards.
  • Setting and monitoring and reporting the warehouse, supplier and carrier compliance against agreed targets
Humphrey Henry

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